Sidekick Player support.

For Sidekick software installation, licenses, updates, refunds or app questions, email:

TV guide not updating or missing listings?

Open the app’s EPG settings to check your update options and refresh the TV guide. Confirm that the device has an internet connection and that its date and time are correct. If only some channels have no listings, your provider may not supply guide data for those channels. Sidekick displays the guide supplied by your source; it does not create the listings.

Playback buffering or a channel not loading?

Try another channel, check your internet connection, and reduce Multiview to one screen while testing. Your provider’s simultaneous-stream limit still applies even if your Sidekick software license allows five devices. Follow the setup and playback troubleshooting guide, then contact support with your device model and the exact message shown.

Help us find the problem

Your device model and Sidekick version (Settings → App updates).
What you selected and what happened. For playback problems, say whether you used one channel or Multiview.
The channel name, approximate time and time zone, and whether sound continued while the picture froze. Let us know whether playback recovered by itself.
The exact message shown, or a screenshot with private details hidden.
Your report reference, if you chose Send report after a playback error.

Please do not email passwords, activation codes, payment details, authenticator codes, or full stream links. Stream links can include your provider credentials.

Software licenses and refunds

Sidekick Player is the independent media-player software business, based in Chicago, Illinois, USA. See our license and refund policy. For a billing question, include your order reference and account email, never card details.

Sidekick Business inquiries

Managing player access for several customers? Our Business plans cover 10 to 100 device slots. Choose an annual plan and manage customer activations in your client account. Email mysidekickplayer@gmail.com with your expected device count and device types. Please do not include customer details or provider credentials.

Provider or playlist questions

Contact your streaming provider for account passwords, subscription status, missing channels or connection limits. Sidekick does not supply the content in your playlist.

Privacy and data requests

Email the same address for questions about your Sidekick customer records or a request to access, correct or delete them. We may ask for limited information to verify your request. Do not include passwords.

Start with the guide

Our installation help and complete user guide cover common setup and playback questions.