Sidekick Player
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SOFTWARE PURCHASES

Licenses and refunds

Effective October 6, 2026.

You purchase access to Sidekick Player software. No media content, playlists, provider credentials or streaming subscriptions are included.

These terms describe our online software-license sales. Review this policy and the terms of use before placing an order.

Free 72-hour software trial

Try Sidekick Player on up to five activated Fire TV or Android TV devices. No payment card is required, and the trial ends without an automatic charge. The 72-hour period starts when you select Start Free 72-Hour Trial; your account page displays the exact expiration time. Adding another device does not restart it.

This is a trial of the player software only. No media content, playlists, provider credentials or streaming subscription are included. Connect your own authorized source. After the trial, a paid license is a separate, optional purchase.

Create a Sidekick account, verify your email, then open App access and select Start Free 72-Hour Trial. Registration and downloading the app do not start the clock. Your account page displays your activation code and exact expiration time. One trial per eligible account owner. A trial is optional; you can choose a paid software license directly.

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License choices

The current product supports Fire TV and Android TV. Device limits do not override your provider’s simultaneous-stream limits. Applicable taxes, if any, will be shown before payment.

Digital delivery and activation

Delivery is electronic; no physical item is shipped. A paid order provides activation instructions and an app activation code in the customer portal. Download the app from our official download page, activate the software, then connect your own authorized source. If paid access is missing, contact support with your order reference. No provider username, password or content subscription is supplied with a Sidekick order.

Renewal is your choice

Six-month and annual licenses use manual renewal unless you expressly opt into automatic renewal through an available payment option. Auto-renewal must not be preselected. Before opting in, you will see the amount, billing period and how to stop future charges. Lifetime licenses are paid once and do not renew.

If you choose auto-renewal, you can turn it off before the next charge through the available billing controls or request cancellation through support. Disabling auto-renewal stops future recurring charges and leaves access available through the paid period. If you do not renew a fixed-term license, access ends when that period expires. Any price change will be disclosed before it applies.

Seven-day refunds for new licenses

You may request a refund within seven calendar days of purchasing a new Sidekick software license. Email mysidekickplayer@gmail.com from your billing email and include the order reference. Do not send passwords, activation codes or card details. Support may verify ownership using your order information.

Refunds are returned to the original payment method; the payment provider and your bank determine when the credit appears. A refunded license is deactivated. Contact support promptly about duplicate charges or a renewal billing error. This policy does not limit any refund or consumer rights that apply by law.

App support and content support

Sidekick handles app installation, licensing, activation, updates and software troubleshooting. Contact your separate content provider about its passwords, channels, subscription, content rights or stream limits. Canceling or uninstalling Sidekick does not cancel a third-party provider subscription.

Contact

Sidekick Player, Chicago, Illinois, USA.
mysidekickplayer@gmail.com